Frequently Asked Questions

Why is Moorfields Eye Charity running a Christmas raffle?

The raffle is a fun and engaging way to both raise vital funds, and give back to our supporters. 100% of the profits from the lottery go to Moorfields Eye Charity.

Can you guarantee the raffle is fair?

Yes, every ticket bought has an equal chance of winning, and the winning numbers are drawn at random using a certified random number generator.

How old must I be to enter?

You must be aged 16 or over to enter the raffle.

What prizes can I win?

Our first prize is £5,000 cash, second prize £750 cash, third prize is ten separate prizes of £125 cash, and an early bird prize of a Fortnum and Mason Christmas hamper.

What are the odds of winning a prize?

Based on the 2020 raffle, Moorfields Eye Charity estimate the likelihood of winning a prize to be on average 1 in 3,838 for each ticket purchased.

How do I buy tickets?

To enter the raffle by purchasing your tickets online, just click the “enter now” button at the top of this page and complete the online form.

You can purchase tickets online using your debit card, and make an optional donation if you wish.

If you’d prefer to buy your tickets by post, you can request your book of tickets by calling our raffle hotline on 0370 085 3799.

Winning tickets will be selected randomly on 17 December 2021, and our lucky winners will be contacted shortly after.

A full list of winners will also be available on our website at:

How many tickets can I buy?

You can buy any number of tickets for yourself, up to a maximum of 40.

Can I get extra ticket books?

Yes - If you'd like to request more books of tickets please contact us on 0370 085 3799.

How will I know if I win?

The winner of our early bird prize will be contacted in writing.

We will call all our prize winners on 17 December, and confirm their win in writing soon after. A list of all winners will be posted on our website shortly after the draw.

How are the raffle proceeds spent?

Our 2020 Christmas raffle draw took place on 18 December 2020. The below breaks down how proceeds were spent:

  • Percentage of proceeds spent on prizes: 9.16%
  • Percentage of proceeds spent on expenses, such as promoting and running the lottery: 26.21%
  • Percentage of proceeds that support the charity's work: 64.63%

Are my tickets eligible for GiftAid?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your raffle number.

However, if you give us a goodwill donation on top of the raffle tickets, we can claim Gift Aid on just the donation. If you are eligible for and complete the Gift Aid information on your entry form we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

What happens if I buy a ticket after 10 December 2021?

Any monies raised after this date will be counted as a donation to Moorfields Eye Charity, but cannot be entered into the prize draw.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I need some advice on problem gambling. Who can help?

To speak to someone about a gambling problem contact the BeGambleAware confidential helpline on 0808 8020 133 or visit their website for further information.

How can I make a complaint?

If you have any concerns, please get in touch with us on our raffle hotline, 0370 085 3799, and we will endeavour to answer any queries you may have.

Is the raffle legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our RULES page.

Who do I contact if I have further questions?

For questions about the raffle, please call our raffle hotline: 0370 085 3799 (Mon – Fri, 9am – 5pm)

Alternatively, please fill in our CONTACT form.

I've lost my tickets, what should I do?

If you would like us to check your tickets, please contact us on 0370 085 3799.

Do I have to buy a ticket, or can I just donate to the charity?

Yes you can donate only if you wish – click here to be taken to our donation page.

© Moorfields Eye Charity - Registered charity number 1140679 England and Wales.
Moorfields Eye Charity is licensed and regulated in Great Britain by the Gambling Commission under account number 43214.

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