Frequently Asked Questions

What is the Moorfields Eye Charity Christmas Raffle?

The Christmas Raffle is a raffle run by Moorfields Eye Charity. Each ticket gives you the chance of winning one of our 13 fantastic cash prizes. Each entry costs just £1.

Why is Moorfields Eye Charity running a Christmas Raffle?

A raffle is a fun and engaging way for us to raise funds. The raffle is promoted and run to help raise essential funds for Moorfields Eye Charity, the beneficiary charity. 100% of the profits from the lottery go to Moorfields Eye Charity.

Can you guarantee the raffle is fair?

Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random using a certified random number generator.

How old must I be to enter?

You must be aged 16 or over to enter the raffle.

What prizes can I win?

Our first prize is £5,000 cash, second prize £750 cash, ten cash prizes of £125 cash and an early bird prize of a £125 M&S Gift Card

How do I buy tickets?

To enter the raffle by purchasing your tickets online, just click the “enter now” button at the top of this page and complete the online form.

You can purchase tickets online using your debit card, and make an optional donation if you wish.

If you’d prefer to buy your tickets by post, you can request your book of tickets by calling our Raffle Hotline on 0370 085 3799.

Winning tickets will be selected randomly on 20 December 2019, and our lucky winners will be contacted shortly after. A full list of winners will also be available on the charity’s website at:

How will I know if I win?

Once the draw has taken place, winners will be notified by telephone or post and asked to verify their details. Once verified, winners will receive a cheque in the post. A list of the winning numbers will also be published on our winners' page.

Are my tickets eligible for GiftAid?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your raffle number.

However, if you give us a goodwill donation on top of the raffle tickets, we can claim Gift Aid on just the donation. If you are eligible for and complete the Gift Aid information on your entry form we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I need some advice on problem gambling. Who can help?

To speak to someone about a gambling problem contact the BeGambleAware confidential helpline on 0808 8020 133 or visit their website for further information.

How can I make a complaint?

If you have any concerns, please get in touch with us on our Raffle Hotline, 0370 085 3799, and we will endeavour to answer any queries you may have.

Is the Raffle legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our RULES page.

Who do I contact if I have further questions?

For questions about the raffle, please call our Raffle Hotline: 0370 085 3799 (Mon – Fri 9am – 5pm)

Alternatively, please fill in our CONTACT form.

I've lost my tickets, what should I do?

If you would like us to check your tickets, please contact us on 0370 085 3799.

© 2019 Moorfields Eye Charity - Registered charity number 1140679 England and Wales. Licenced by the Gambling Commission, License Number: 000-043214-A-322201-001

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